Shipping & Delivery Policy

Buying the 11+ Writing Course?

There’s nothing to ship. Our 11+ Writing Course is digital and can be followed from anywhere in the world at any time. The recorded lessons are available whenever your child is ready to work. Live Writing Clinics and personal feedback are included separately, as explained on the course page.

Book delivery at a glance

  • Where we ship: within the United Kingdom only, excluding Northern Ireland.
  • Printing: books are printed in the UK on weekdays after you order.
  • Tracking: BookVault sends tracking information once your order is dispatched.
  • Estimated shipping time: between four and ten days, depending on your location.

We’re not Amazon Prime, so we can’t offer next-day delivery. We print our books after you’ve ordered them, and then we ship them, so it takes a bit longer. That’s how we keep our prices friendly. Larger orders can take a little longer because we’re printing several books. If you order over a weekend, remember that printing takes place on weekdays only.

Shipping and delivery

We ship physical goods to customers within the United Kingdom only, excluding Northern Ireland. All physical goods are shipped through BookVault’s trackable service. Orders can only be placed if the selected shipping method includes tracking.

Print books and tracking

Print books are printed and shipped by BookVault using a tracked shipping method. You will receive tracking information once your order is dispatched.

Estimated shipping times

Shipping times vary depending on your location within the UK and can be between four and ten days. These times are estimates and aren’t guaranteed. Postal delays, holidays or strikes might affect delivery times. Refunds or replacements will not be provided for delayed deliveries unless the item fails to arrive.

Damaged or missing items

If your print books arrive damaged or defective, or if your order does not arrive, we are happy to provide a replacement order. Please notify us within 14 days of the shipment date and include any supporting documentation, such as photographs of the damage or proof of non-delivery. Replacements will be issued only once. Refunds for missing or damaged items will only be provided if the required documentation is supplied.

Delivery address

For physical goods, such as print books, you must provide a complete and accurate delivery address, including the name of the recipient. We are not liable for failed deliveries resulting from incomplete or inaccurate address information. If an item is returned to us because the delivery address was incorrect, additional shipping fees might apply if the item needs to be resent.

When refunds or replacements will not be provided

Refunds or replacements will not be provided in the following situations:

  • The incorrect delivery address was provided at checkout.
  • Tracking confirms that the item was delivered.
  • Damage or non-delivery is not reported within 14 days of the shipment date.

Returns

Please read our Returns and Cancellation Policy for details about returns.